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+39 0544/949223
+39 3342057119
Lido Di Savio (Ra)
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+39 3342057119
Famiglia in camera da letto: padre, madre incinta e figlia su letto a castello.
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FAQ: Frequently Asked Questions Color Palace Lido Family Village

Frequently Asked Questions

COLOR HOLIDAY GUARANTEE
What happens if I can no longer go on vacation?
Following the booking, you will be asked for a 30% deposit to be sent within 3 days.

1. In case of cancellation up to 15 days before the arrival date, the amount paid will be fully refunded.
2. In case of cancellation up to 7 days before the scheduled arrival, you will be issued a voucher that can be used within 1 year from the its issue in all Color Holiday properties and can be transferred to third parties.

3. If we are notified of the cancellation in the last 6 days before arrival, the entire amount paid will be withheld.
4. In case of no-show (failure to show up) without prior notification, the amount paid will be withheld.
5. Guests in possession of the premium card: fully refundable deposit up to 7 days before arrival

What happens if I pay more than 30% or the full cost of the vacation in advance, but I can no longer come?

The 30% deposit paid will always be subject to the cancellation policies of the COLOR HOLIDAY GUARANTEE. Depending on the timing of the cancellation, it will either be refunded by bank transfer, converted into a voucher, or retained. The remaining amount will always be refunded by bank transfer, even if the cancellation occurs just a few days before arrival.

What happens if I need to change the dates of my reservation?
If you have already booked your Color Holiday vacation and your holiday plans change, there's no problem! The percentage discount we applied to you will remain the same, while the rate will be adapted to the new period chosen. The change of dates will be made prior to availability of the property. 

What happens if I leave earlier than the official departure date?

a) In the case of a stay lasting between 1 and 3 nights, you will be required to pay for at least 3 nights at the non-discounted rates.
b) In the case of a stay lasting between 3 and 5 nights, you will only be required to pay for the nights you stayed at the non-discounted rates.
c) In case of serious illness or bereavement (upon presentation of a certificate), you will be asked to pay only for the nights you stayed, with any discounts or promotions applied at the time of booking will remain unchanged on the daily rate.

Please remember:
Check-in: you will be guaranteed a room starting from 2:00 p.m.. If you arrive earlier, you can already start using all the services, including lunch. 
If you arrive after lunch, you can have lunch on the day of your departure with a packed lunch that you can ask for during the evening before your departure. 
Check out: services end with breakfast. The room must be vacated by 10:00 a.m. 
Please note: beach service ends the day before departure.
BOOKING

VALIDITY OF THE BOOKING
Each booking will be valid if followed by a deposit of 30% of the total amount of the stay to be sent within 7 days after receiving the confirmation, unless otherwise specified in the quote or promotions in progress.


CANCELLATIONS
1. In case of cancellation up to 15 days before the date of arrival, the amount paid will be fully refunded to you.

2. In case of cancellation up to 7 days prior to the date of your scheduled arrival, you will be issued a voucher that can be spent within 1 year after being issued in all Color Holiday properties and can be transferred to third parties.
3. If the cancellation is notified to us in the last 6 days before the date of arrival, the full amount paid will be retained.
4. In case of no-show (failure to appear) without advance notice the amount paid will be retained.
5. Guests in possession of the premium card: the deposit is fully refundable up to 7 days before the date of your arrival.

HOURS

WHAT TIME IS THE CHECK IN?

Check-in time starts at 2.00 pm. If you arrive before that time you will already be able to register and start using all our services such as All Inclusive, parking, lunch and we will also check the room as soon as possible and let you know when it is ready.

WHAT TIME IS THE CHECK OUT?

We kindly ask our guests to vacate their rooms by 10:00 am. In order to avoid queues or delays, we advise Guests to pay their bill the night before or during their stay. It is possible to request late check out upon availability directly at the reception for an additional cost.

RESTAURANT

IS LUNCH INCLUDED ON THE DAY OF ARRIVAL OR DEPARTURE?

Our services start with lunch on the day of arrival and end with breakfast on the day of departure. Any lunch not consumed upon arrival can be made up on the day of departure with a packed lunch.


ALLERGIES, INTOLERANCES AND SPECIAL FOOD REQUIREMENTS

We cannot guarantee the non-contamination of the products as we do not have kitchens dedicated to managing serious intolerances or allergies (e.g. celiac disease), so in order to protect you we ask you to contact us so that we can find the best solution for both of us.

PAYMENTS

EARLY DEPARTURE

In case of early departure, the guest is required to pay a penalty of 3 nights. In case of non-refundable packages and rates, the full amount will be retained.


HOW CAN THE STAY BE PAID FOR?

Payment directly at the hotel via cash, ATM, cheque and credit card (Visa and MasterCard).

CHILDREN

WHAT SHOULD I BRING FOR THE CHILDREN?

The real question is: what mustn't I bring? Travel light because in the hotel you will find high chairs, anti-fall rails, pushchairs, night lights, bathtubs, camping beds, bicycle seats, disposable bibs and plastic tableware, bottle warmers and toilet seat reducers.

REGULATIONS

HOW CAN I TAKE MY PET ON HOLIDAY?

Your furry friends are welcome! We accept small and medium pets depending on the property (max 10kg in some and max 30kg in others), we will add a small surcharge to the vacation for sanitation of the room at the end of your stay. Pets are allowed in all common areas except the restaurant and pool.

Get ready to see
it all
in full color!

Flash Days - Short holidays

Discover the latest availability for 2, 3, or 4 nights!
From 549€ per bedroom
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Outdoor foam party with a photo frame.

JULY, UNDER THE SUNSHINE

10% DISCOUNT for early bookings, take advantage of it now!
- 10%
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Fresh fruit buffet with people serving themselves.
10% Discount

AUGUST IS COMING!!

10% DISCOUNT for early bookings, take advantage of it now!
- 10%
Discover
Children playing at an outdoor foam party.
10% Discount

A TOP SEPTEMBER

End the summer in the best possible way
From 990€ per bedroom
Discover
Beach setup at Palace Lido Hotel with sunbeds and umbrellas.
All offers
Bambina gioca con palline colorate in un'area giochi interna vivace e colorata.

Get ready to read
the most colorful
stories!

PERFECT STAY!!

[Translated by Google Translate] The Palace Hotel gave us an unforgettable family vacation. The very positive things were the sea view directly from the room, the pool and the night shows. A special r
...Read more
Alessandro P - Family holiday

PERFECT STAY!!

[Translated by Google Translate] The Palace Hotel gave us an unforgettable family vacation. The very positive things were the sea view directly from the room, the pool and the night shows. A special recognition goes to the lifeguard, the kitchen and above all the entertainment team composed of: Manuel, together with Filippo, Matteo, Fausto and Alice, created a lively and engaging atmosphere, making every day unique and fun for adults and children. A perfect stay that we can't wait to repeat!

Alessandro P - Family holiday
31-08-2024

SUPER EXPERIENCE, WE WILL BE BACK.

[Translated by Google Translate] The Hotel Palace was a perfect choice for my holidays! The location directly on the sea is truly priceless, it allowed me to enjoy splendid sunsets every evening. The
...Read more
Matte22333 - Family holiday

SUPER EXPERIENCE, WE WILL BE BACK.

[Translated by Google Translate] The Hotel Palace was a perfect choice for my holidays! The location directly on the sea is truly priceless, it allowed me to enjoy splendid sunsets every evening. The all inclusive was a real pleasure: drinks and cocktails always available, ideal for cooling off during hot days. A special thanks goes to the entertainment, led by Manuel, who together with Filippo, Matteo, Fausto, Siria and Alice, made the stay fun and carefree. I can't wait to come back!

Matte22333 - Family holiday
16-08-2024

EXCITING HOLIDAY

La nostra vacanza al Hotel Palace è stata un'esperienza davvero memorabile per tutta la famiglia. Fin dal nostro arrivo, siamo [Translated by Google Translate] Our holiday at the Hotel Palace was a tr
...Read more
Filippo A - Family holiday

EXCITING HOLIDAY

La nostra vacanza al Hotel Palace è stata un'esperienza davvero memorabile per tutta la famiglia. Fin dal nostro arrivo, siamo [Translated by Google Translate] Our holiday at the Hotel Palace was a truly memorable experience for the whole family. From the moment we arrived, we were greeted with warmth and professionalism, but what really made the stay special was the incredible entertainment team. Manuel, the head entertainer, was able to create an atmosphere of joy and involvement that accompanied us throughout the trip. Matteo, Alice, Fausto and Filippo, with their energy and friendliness, were able to entertain adults and children, offering fun activities during the day and truly amazing evening shows. The commitment and passion that Manuel and his team put into every activity is evident. The children were thrilled and we parents relaxed knowing that they were in good hands. This stay gave us moments of pure fun and sharing, and we can only recommend the Hotel Palace to all families looking for a holiday that combines relaxation and high-quality entertainment.

Filippo A - Family holiday
08-08-2024

Meets all family standards!

[Translated by Google Translate] We stayed at the PalaceLido from July 13th to 27th with two children aged 3 and 10, two weeks full of relaxation and fun in complete safety! Free parking 5 minutes wa
...Read more
Chiara R - Family holiday

Meets all family standards!

[Translated by Google Translate] We stayed at the PalaceLido from July 13th to 27th with two children aged 3 and 10, two weeks full of relaxation and fun in complete safety! Free parking 5 minutes walk away. Strategic location of the hotel, from the square you can directly access the private beach, without crossing roads or cycle paths! Beach equipped with a bowling green, ping pong table, games for children and the well-stocked bar where, in addition to drinks (non-alcoholic and non-alcoholic) and always fresh fruit, the piadina service and fresh ice creams in the afternoon, at lunch and dinner an aperitif with snacks was offered, all with DJ music. Attentive, prepared, helpful and friendly beach staff. Thanks Giacomo and Nathaly! Clean, tidy and well-equipped hotel. Spacious, very clean rooms and honest bathroom, it does not have a separate bidet but a combined toilet, large balcony and... a real clothes horse like the one at home!!! There are two indoor areas for children, a large 0-4 year old, near the reception, bright and airy, equipped with a kitchen and high chairs to prepare and feed the little ones and games, the very kind Hind entertainer is present at times to entertain the little ones.... the other area on the ground floor with interactive games for older children. PlayStations available in the hall. A small gym is available. There is a laundry room available to customers with 2 washing machines, a dryer and an iron. In the large square of the hotel, a bar and two large inflatables, in addition to the area for the entertainment shows. From the square you can easily access the swimming pool that remains on the front, arranged by a small hydromassage pool and a larger one with different depths, in the lower portion small slides for children and an area in the water delimited so that they are in maximum safety. Restaurant on the first floor with a view of the entire beach and the sea, bright, clean and fresh. Always present at lunch and dinner, a large and varied buffet, 4 first courses, 2 second courses, side dishes, children's food area, fruit and desserts, grill area where meat or fish were served directly from the grill made on the spot. Abundant breakfast and a wide choice between sweet and savory. Notable dishes, quality and freshness. Waiting room staff always available and friendly. In short, a truly enviable hotel both in terms of location and services!! The extra gear was certainly given by all the staff and the Colors entertainment team who brightened up our holidays throughout the stay. Divided into age groups, they entertained the children with interesting proposals always in the open air! Between bowls and darts tournaments, aperitif games, muscle awakening and workouts, baby dance and group dances, themed evenings (unmissable the candy party, the foam party in the pool, the color party on the beach), cabaret etc.... the entertainers put that extra gear that made us experience super holidays! Never intrusive or pushy but rather friendly, genuine, always smiling and truly passionate about their work. Thanks to Manuel and all the guys! Siria, Asia, Alice, Filippo and Matteo! You made us smile, laugh and cry at the start! The delicacy and attention in managing the little ones, the love in what you do, the passion you put into making us smile and have fun, we could feel it all!! Thank you!! Truly satisfied with this holiday!! You will remain in our hearts! Thank you Color Palace Lido!

Chiara R - Family holiday
04-08-2024

Great experience for families

[Translated by Google Translate] Great hotel for families, it has everything for children, who had a great time and we parents also had a great time thanks to Manuel, Siria, Asia, Matteo and Filippo w
...Read more
Scico88 - Family holiday

Great experience for families

[Translated by Google Translate] Great hotel for families, it has everything for children, who had a great time and we parents also had a great time thanks to Manuel, Siria, Asia, Matteo and Filippo who were very kind and helpful and excellent entertainment every evening. Excellent food and also very kind and competent all the waiters and chefs and also the bartenders who even with a lot of heat were always smiling. The location is perfect with children with the beach just a stone's throw away. The pool is also beautiful and the lifeguard Giulio is very helpful. We will almost certainly go again next year. The only flaw is the lack of a piano bar or drinks dispenser in the pool. Overall an excellent holiday. Recommended with small children

Scico88 - Family holiday
20-07-2024

See you in July!

(translated with google translate)The Color Palace Lido hotel is perfect for those looking for fun and relaxation for the whole family, with special attention to the little ones. The Free Beverage for
...Read more
Lorena C - Family holiday

See you in July!

(translated with google translate)The Color Palace Lido hotel is perfect for those looking for fun and relaxation for the whole family, with special attention to the little ones. The Free Beverage formula ensures that children will never have to give up a cold drink during their days of play and fun at the facility. But it is the swimming pool of the Color Palace Lido Family Village that steals the show. A large heated swimming pool welcomes adults and children with a comfortable temperature of around 24°C, guaranteeing hours of leisure and relaxation for everyone. The presence of a hydromassage tub adds a touch of luxury and well-being for those who want to completely relax. The frame of flowers and green hedges surrounding the swimming pool creates a pleasant and relaxing atmosphere, while the large solarium with sun loungers allows guests to fully enjoy the sun and the tranquility of the surrounding environment. My children never stop asking me to come back again next summer and hug all the entertainers. Between food, fun and excellent staff, we can't wait to return. See you in July.

Lorena C - Family holiday
01-03-2024
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Why choose a Color holiday?

All-Inclusive Color Formula: FOOD, DRINKS, BEACH, and ENTERTAINMENT
Color Food Experience: breakfast, lunch and dinner, and then piadina, aperitifs and snacks
Free Drinks: unlimited draft beverages, juices, beer, wine, and coffee all day long
Amazing entertainment: Foam Party, Color Explosion, Candy Night, and shows 7 days a week
2 children up to 18 years old always for free
Payment in 3 or 4 installments with Scalapay
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The first installment is due in 30 days
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Color Palace Lido Family Village
Via Marradi, 12
48125 Lido Di Savio (Ra)

Hotel Number: +39 0544/949223
Booking Office: +39 0547/1909699


P.Iva 03783450400
CIR 039014-AL-00071 | CIN: IT039014A1IOM6XDCA
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